Stella Moon does not accept returns. ALL apparels, accessories AND shoes are final sale.
Exchanges or Defective items?
Again, we do not accept returns. We only accept exchanges for the SAME product you purchased.
We will only allow an exchange within 14 days of purchase. The item must be in original package and original condition. If the packaging is no longer available, you will have to provide your own shipping box.
We will provide a free shipping label for EXCHANGES only.
If the item is out of stock, you can purchase a different item at the same value OR return it as store credit on your Stella Moon account.
We cannot guarantee that we will receive your returned item, since we do not have control over packages on ground. If your return package is lost during the process of it being shipped back to Stella Moon, please email us at once with proof (email@example.com)
- invoice number of purchase
- tracking number along with mail carrier
- receipt/purchase of shipping and handling
After we have received your item and receipt, we will inspect it and process the exchange. You have the option to exchange it for the same item (if it has not been sold out), a different item, or for store credit.
If you received a damaged item, please contact customer service (firstname.lastname@example.org) immediately and provide the following:
- order/invoice number
- picture(s) of the product that you received
Once the exchangeable, incorrect, or damaged item is received, you will receive an email detailing the availability of the item(s) and its shipping status. Please allow 3-7 business days for your return to be processed.
If, HOWEVER, you are still not satisfied and has an issue complying with our policy, should you require further assistance, please email email@example.com